Terms & Conditions

1. Booking and Payment

All reservations for our luxury serviced apartments are made through secure payment links. Full payment or a valid deposit must be received to confirm your booking.

2. Cancellation Policy

Cancellation by Guest:

Cancellations made more than 14 days prior to check-in will be eligible for a full refund minus any applicable administrative fees.

Cancellations made within 7 days of check-in are not eligible for a refund.

No-show:

If the guest fails to arrive on the scheduled check-in date without prior notice, the reservation will be considered a no-show and is non-refundable.

3. Refund Process

Refunds, if applicable, will be processed within 20 business days after the cancellation request is confirmed.

The refund will be issued to the original payment method via the payment link used at booking.

4. Non-Refundable Bookings

Certain promotional, special, or discounted rates may be non-refundable. Such details will be clearly indicated at the time of booking.

5. Force Majeure

We are not responsible for refunds or rescheduling due to unforeseen events such as natural disasters, political unrest, or other force majeure circumstances.

6. Changes to Booking

Any changes to your reservation are subject to availability and may be subject to additional charges.

7. Contact Us

For cancellations or refund requests, please contact our customer service team at [luxury.stay.egypt@gmail.com/

01223986451] with your booking details.